L2 Storage Operations Consultant

Location: Norwalk, CT
The Collective Group is a nationally recognized leader in providing IT Infrastructure Services and Solutions in support of complex enterprise computing environments. Our clients range from Global 50 giants to mid-tier businesses highly dependent upon their IT infrastructure. We engage directly with end customers or often, through our significant partner relationships; all of whom rely on us to architect, design, install and manage their complex products in the field.
We are seeking a Sr. Consultant L2 Storage Operations Associate in Norwalk, CT
This individual will be an information technology professional responsible for the deployment of storage infrastructure, meeting the day to day operational goals of the group, as well, as expanding and enhancing the technical capabilities and service offerings. This includes handling requests and incidents, problem resolution, and lifecycle management. The Storage Operations Associate is also responsible for contributing to defining and creating our future state storage technology and services while providing stable, predictable, and scalable enterprise storage and backup solutions. Through these experiences, the Associate will gain exposure to and training in IT storage management, automation frameworks, and a broad set of technologies across the entire technology infrastructure, including but not limited to virtualization technologies and IT Service Management.
Maintaining an understanding of deployed solutions, potential issues, requirements, and service gaps Assuring solutions are aligned with business objectives for resiliency, disaster recovery, and regulatory compliance Creating standard operational procedures and knowledge base for the solutions Managing standard service requests within SLA’s Provide coverage for incidents and troubleshooting of problems Testing and implementing upgrades Assessing current operational processes and technology Learning new processes, policies, procedures and technologies Enhancing service capability through optimization and expansion Participating in strategic planning and working closely with the Engineering team to implement and continuously improve storage services Establishing and maintaining vendor relationships with leading technology and solution providers
At least 5 years of experience in relevant technologies, including experience managing enterprise storage environments Experience implementing storage solutions with deep knowledge of fiber attached (FC) storage, SAN fabrics, and network attached storage (NAS). Considerable experience with EMC VMAX, Pure, NetApp, NetBackup and supporting technologies is required Basic understanding of dependent server, application, and networking technologies including Cisco UCS, Cisco Nexus, MS Windows, MS SQL, Linux, and VMware.
Experience with technologies such as disk-based backup, replication, FCoE, flash-based storage, and clustered file systems is desired Must be able to work well in an ambiguous and changing environment Open to giving and receiving direct feedback in an environment where people are encouraged to challenge peers and management of all levels Excellent communication skills.
Familiarity with cloud and hybrid cloud technologies is a plus Experience with automation of manual processes using Python, Perl, PowerShell
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