Symantec Security Resident

Location: Phoenix, AZ
The Collective Group is a nationally recognized leader in providing IT Infrastructure Services and Solutions in support of complex enterprise computing environments. Our clients range from Global 50 giants to mid-tier businesses highly dependent upon their IT infrastructure. We engage directly with end customers or often, through our significant partner relationships; all of whom rely on us to architect, design, install and manage their complex products in the field.
 
We are seeking a Symantec Security Resident for a 6-12 month residency in Phoenix, AZ.
 
Responsibilities:
  • Assist in the hands-on implementation of Symantec solutions.
  • Provide Symantec subject matter expertise and thought leadership as an extended member of a customer team.
  • Provide guidance, recommendations, best practices, etc. for Symantec solution operations.
  • Stabilize and optimize Symantec solution system performance, including rules and reports.
  • Assist with Symantec solution component upgrades, installs, testing and configuration.
  • Liaise with Symantec Support, Engineering, Product Management, and others within Symantec on behalf of the customer.
  • Provide single point of contact and hands-on escalation and remediation for critical issues.
  • Respond rapidly to unplanned events, including after hours for Severity 1 issues.
  • Proactively communicate relevant technical information and alerts on known issues, hot fixes, new releases, etc.
  • Provide regular status reports for critical incidents, projects and proactive services.
  • Communicate professionally and effectively at all organizational levels.
  • Keep the Account Team informed of major issues or new opportunities.
 
Qualifications: 
  • ProxySG
  • Symantec CAS
  • 3+ years of experience administering, supporting, or consulting on antivirus/encryption/IDS/IPS technologies in a large enterprise customer environment.
  • 3+ years of experience in Information Security.
  • Working knowledge of operating system platforms, network protocols, and security architecture.
  • Working knowledge of common attacks and vulnerabilities.
  • Strong understanding of common categories and characteristics of malware.
  • Superb written and verbal communications skills.
 
Ideal candidates will also have expertise with many of the following product(s): 
  • Symantec Critical System Protection (CSP) / Symantec Data Center Security (DCS)
  • Symantec Endpoint Encryption (SEE)
  • Symantec Mail Gateway (SMG)
  • Symantec Mail Security for Microsoft Exchange (SMSMSE)
  • Symantec Protection Engine (SPE) / Symantec Scan Engine (SSE)
  • Symantec Security Information Manager (SSIM)
  • Blue Coat ProxyAV
  • Blue Coat Director
  • Blue Coat Management Center
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